Quality & Service
Predictable quality, from inquiry to after-sales
In rotating electrics, quality problems show up far from Shanghai — on a tow truck, in a workshop, at a counter. That is why our process is built around one goal: the unit you ordered is the unit that arrives, and it works the first time.
Quality Control
Four checkpoints before your container leaves
Factory selection & audit
Each product family is assigned to a partner factory we have reviewed for process capability, consistency and after-sales cooperation.
Spec lock before production
Voltage, power, mounting, pulley or pinion, label language and packing are confirmed in writing — no silent substitutions.
Pre-shipment inspection
Units and parts are checked against the confirmed spec: appearance, completeness, electrical test results, markings and labels.
Export-grade packing
Individual boxing, inner cartons and master cartons rated for sea freight; mixed containers are loaded and mapped per order.
Pre-dispatch photos and test records are available on request for every order.
Service Scope
Services built for importers
OEM / Private label
Your brand on the unit, the label and the box — produced under the same spec discipline as our own range.
Custom packing & barcodes
Language-specific packaging, barcode and marking schemes aligned to your warehouse and retail systems.
Mixed containers
Starters, alternators, components and AC compressors consolidated into one shipment, loaded with a clear mapping.
Sample & trial orders
Test our quality with small sample runs from Shanghai stock before committing to a full program.
Application matching
Send an OE number, a vehicle application or a nameplate photo — we cross-check and confirm supplyability before quoting.
Documents & logistics
Full export document set, FOB / CIF / EXW terms from Shanghai ports, and flexible shipping arrangements.
After-Sales
When something goes wrong, we answer
Rotating electrics travel far and work hard. If a claim arises, send photos and the batch or order number — our after-sales team investigates with the factory and agrees a resolution: replacement, credit or compensation per the terms of the order. The people who quoted you are the people who stand behind you.
Contact After-SalesWarranty terms
Warranty scope, period and handling are confirmed per order and per program — ask for the standard terms with your quotation.
Claims process
Report with photos + order/batch number → investigation with factory → agreed resolution (replacement / credit / compensation).
Response commitment
Inquiries and offers within 24 hours on working days; claims acknowledged the same day they arrive.
FAQ